CiscoAI Assistantfor Webex Contact Center

Unlock the full potential of customer-facing teams with AI.

Arm your agents with AI

Built on the Cisco AI platform, the AI Assistant for Webex Contact Center provides agents and supervisors with intelligent, automated assistance that boosts productivity and generates real-time insights.

Empower agents and supervisors

Use a rich set of intelligent features to boost agent efficiency, keep teams engaged, and enable supervisors to make quick, data-driven decisions.

Boost productivity

Help agents be their best in every interaction by automating manual tasks, delivering contextual handoffs, and proactively addressing burnout with wellbeing notifications.

Generate actionable insights

Use AI-powered analytics that enable customer experience leaders to operate a smarter, more efficient contact center.

Expedite training

Onboard agents faster with AI-powered assistance that delivers quick answers and the right context to customer-facing teams, enabling expert service from the start.

Elevate the agent and supervisor experience.

The AI Assistant automates tasks across your contact center so your customer-facing teams can focus on delivering exceptional experiences.

AI Agent Transfer Summaries

Provide accurate, automated summaries from AI Agents and IVR transfers so customers don’t have to repeat themselves.

Dropped Call Summaries

Ensure continuity when communication is interrupted by capturing interaction details to seamlessly resume a conversation with all the previous context.

Topic Analytics

Uses historical data to identify common reasons for customer contact and organize conversations between agents and callers by topic—making it easy to track trends and gain customer insights.

Agent Wellbeing

Automatically identify signs of burnout and take action by re-routing calls to other agents, switching agents to a less demanding channel, or adding a break to their schedule.

Automatic CSAT

Get insights on customer satisfaction for every voice interaction with automatically generated customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.

Coming Soon

Suggested Responses

Improve agent efficiency and reduce onboarding time by providing agents with instant AI-suggested responses in the chat window that are contextual and tailored to the customer’s query.

Coming Soon

Real-time Transcription

Provide instant, accurate, and continuous transcription of conversations during live calls.

The leader in AI-powered customer experiences.

Webex delivers innovative, industry-leading AI with safeguards built for the enterprise.

Industry-first AI innovation

Webex is relied on by global enterprises and recognized as a leader by industry analysts due to significant innovation in AI and the breadth of solutions across the Webex platform.

Data privacy and transparency

Webex is committed to respecting the privacy of your data and every AI- powered innovation adheres to the Responsible AI Framework.

Enterprise-grade security

Webex AI works on the foundation of Cisco Responsible AI and upholds the strongest security, trust, and privacy principles when it comes to safeguarding your data.

Webex AI Agent At-A-Glance

Learn more about the new Webex AI Agent.

Download At-A-Glance

AI Conversational Intelligence for the Contact Center

Webex AI Agent automates customer inquiries with conversational intelligence for quick and effective issue resolution.

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Go from CX Laggard to Leader with AI

Discover the latest research on AI in customer experience, revealing significant gaps between industry leaders and laggards.

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Announcing the general availability of Webex AI Agent: paving the way for new era of CX

See the GA announcement of our all-new Webex AI Agent solution that seeks to revolutionize self-service by combining conversational intelligence with real-time automation.

AI and the Art of Customer Experience

New global research reveals why AI is essential for delivering better customer experiences.

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Get to know Webex AI Assistant.

Learn how to quickly enable AI Assistant in Webex Contact Center and check out upcoming product features.